IT Support Specialist - Hiring in process/Finished, not possible to apply

IT Support Specialist

As an IT Support Specialist at KGH Digital you will be part of the IT ServiceDesk team, providing a single point of contact for many of our systems, supporting both internal and external customers. Within this role you will have a dedicated focus of the OCR/Intelligent Data Capture technology which is part of our own developed SaaS solution - Customs Trade Digital Solutions. This includes diagnosing and troubleshooting both applications and equipment to ensure an optimal working environment. You will also troubleshoot technical issues in a timely and accurate fashion, and provide end-user assistance where required, in-person and remote.

Overall work responsibilities is regarding First- and Second line support of our customers, with specialization in OCR/Intelligent Data Capture.

 This includes:

• Identify, log, investigate, and address service incidents and client requests.
• Administrate user accounts in an AD environment; create new user accounts, handling password resets, update information and manage security groups.
• Guide customers to help resolve issues or identify root causes.
• Troubleshoot operating system- and application issues, resolving or escalating issues to the appropriate resource.
• Collaborate with colleagues, experts and suppliers.
• Stay current with changes in our environment, technology, system information and updates

This role is full time and based in Strömstad - Halden. The position can be adjusted somewhat based on KGH's needs and the applicant's competence.

Qualifications:

We expect you to have experience working with OCR and/or Intelligent Data Capture (structuring/converting captured data into XSL/XML).

The ideal candidate has experience from a similar role, or similar work as a customer consultant.

Good oral and written communication skills in both Norwegian / Swedish and English. Other language skills are also a plus.

In addition, experience of working with SQL, XSL and XML as well as Regular expressions will be a great benefit.

It is important that you:

•      Are dedicated to providing good customer service
•     Are used to working in a structured way
•     Know how to communicate well with both customers and colleagues
•     Have experience of working with Issue Tracking systems such as Jira or Zendesk
•     Have good general IT knowledge and have the ability to learn new systems

Apply by uploading your CV and Cover letter. 

If you have any questions feel free to contact Martin Larsson, Service Desk Manager at +46 10 4590710 or martin.larsson@kghcustoms.com