Implementation & Operational process lead - Hiring in process/Finished, not possible to apply

We are now growing our Implementation and Project Management team in the UK and are looking for a new team member, who will take on a role of Implementation and Operational Process Lead. This is a great opportunity to apply your customs operations knowledge and experience in a business environment, where you will be owning new implementations and improving internal productivity and customer experiences.

The location is flexible, the role will can be based in Felixstowe, Manchester or Liverpool. But possibly also remote from another KGH Office location. 

We offer

This role is great for an individual who thrives within a fast paced, performance driven environment. With an exposure to internal and external stakeholders, you will be part of a talented, diverse team where your voice and ideas will be heard, and you can really make a difference.

You will receive an attractive salary and benefits package, matching the successful candidate's skills and experience. We also offer development prospects within the whole Maersk group for driven high performers.

Key responsibilities

• Implementing new accounts into the business environment whilst working closely with multiple internal and external stakeholders
• Managing complex internal and/or customer facing projects
• Providing customer liaison to ensure customer satisfaction during the implementation phase
• Supporting team leaders in improving operational processes on existing customers
• Support team leaders in adopting digital mode of production and altered processes
• Being the key point of contact for customers during the implementation and execution phase
• Ensuring that clearly defined process documentation is produced to support implementation plans
• Providing expertise, leadership and training in the use of Maersk SCM operating applications / platforms
• Supporting system implementation / application demonstrations where required

We are looking for

• Thorough knowledge and understanding of customs operations
• Assertiveness and proactiveness
• High sense of urgency and persistence as well as responsibility and accountability
• Ability to work independently, delivering required results without constant supervision
• Confidence in dealing with people and building relationships
• An ability to communicate with customers at senior level and management throughout the organisation
• Ability to manage stakeholders on various levels in the organization
• Ability to juggle several conflicting tasks and prioritise work
• Ability to work in a matrix organization and influence decision makers
• Ability to build strong effective networks
• Open to challenges and positive about change management